Please read them carefully before making a purchase on this website, regardless of whether you have already made purchases before, since RUTAS MADRID FETÉN reserves the right to modify them at any time. They will govern the entire process. You can consult the doubts that they could generate by contacting

What personal data we collect and why we collect it

The personal data that you provide will be processed by Tatiana Rexa Díaz, as the person in charge of this website.

User data is recorded and used to provide access to the site and the contracted services, respectively.

The data of those users who register in the newsletter or in the distribution lists, are also stored in the communications database of Rutas Madrid Fetén and its email marketing providers, with the aim of sending information, news, articles, offers, updates and promotions related to guided tours.

The information sent will always be understood to be useful or beneficial for you and at any time you can unsubscribe from the newsletter with the links attached to all messages or by contacting tatiana@rutasmadridfetencom.


All images on this website have been created or acquired by the owner of the site. The use of the same is subject to their prior authorization by it.

In the case of your personal profile, if you upload images to the web you should avoid uploading images with location data (EXIF GPS) included. Website visitors can download and extract any location data from images on the website.


It is important that you know these terms if you are going to participate in events, interviews or any other act that is directed to the public

You can find the information related to image rights, copyright and experiences shown on this website in the section Image rights, copyright and external experiences (testimonials) of this page of Terms and Conditions.


When you buy something from us, we ask you to provide information including your name, billing address, shipping address, email address, phone number, credit/payment card details, and optional additional information such as username and password. password. We will use this information for purposes such as:

Send you information about your account and order

Respond to your requests and complaints

Process payments and prevent fraud

Set up your account for our store

Comply with any legal obligations we have, such as tax calculations

Improve our store offers

Send you promotional messages, if you choose to receive them

If you create an account we will store your name, address, email and phone number, which we will use for the payment process and future orders.

We typically store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to store it. For example, we will store order information for 6 years for tax and accounting purposes. This includes your man, email address, and billing and shipping addresses.

We also store comments or ratings, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, store administrators and managers can access:

Order information, such as what was purchased, when it was purchased. Customer information, such as your name, email address, and billing and shipping information.

Members of our team have access to this information to help fulfill orders, process refunds, and support you.


Your data is not shared with third parties except in two cases:

  • That you give your express consent for your email to be included in a distribution list.
  • When you make a payment for one of our services with paypal, the billing information and the email that you include in your paypal account.


Of the users who register on our website (if any), we also store the personal information they provide in their user profile. All users can view, edit, or delete their personal information at any time (except they can’t change their username). Webmasters can also view and edit that information.


If you have an account or have left comments on this website, you can request to receive an export file of the personal data we hold about you, including any data you have provided to us. You can also request that we delete any personal data we hold about you. This does not include any data that we are required to keep for administrative, legal, or security purposes.


You can contact Tatiana Rexa Díaz through the email address or by any of the means indicated in the specific sections.


This website has data encryption through an SSL certificate, so all the data that is transmitted is encrypted. So are the ones that are hosted on servers and backups.


We carry out a periodic review of the data and those that are no longer necessary and do not have to be kept as a legal requirement are eliminated. The rest are stored on the indicated secure servers.

Please read them carefully before making a purchase on this website, regardless of whether you have previously made purchases, since RUTAS MADRID FETÉN reserves the right to modify them at any time. They will govern the whole process. You can consult any doubts they may generate by contacting



The applicable prices are those listed on the Web at the time the customer makes his order.

Prices are expressed in EUROS.

The prices of RUTAS MADRID FETÉN products listed on the website include VAT (Value Added Tax).


 The user can pay the price of the tickets purchased as follows:

  • Credit card through a virtual POS, entering card details (number, holder, expiry date and security code).
  • PayPal

In no case is established any additional cost to the price set for the/s ordered product/s/s depending on the payment system selected.

By entering the bank details, you confirm that you are the legitimate owner of both the data and the accounts to which the charge is made.


Customer and user of RUTAS MADRID FETÉN selects the tickets of the tour you wish to purchase, makes the payment, and once confirmed, the user receives the entry in his email.

The purchase of a ticket generates in favor of the client a right of assistance to the tour, in any case, the same is subject to the right of admission that the monument or museum may have and those conditions of access that they have.

For any subsequent modification you must contact RUTAS MADRID FETEN on any of the routes provided at the beginning of these conditions.


If you want to cancel the reservation of a guided service, you will be entitled to a full refund if you request it more than 48 hours in advance in relation to the date of the performance of the service. The amount paid shall be refunded in the same way as it was paid.

Cancellations less than 48 hours in advance are not entitled to any refund.

If you do not show up at the place and time indicated in the booking confirmation and provided that you have not been given sufficient notice of a possible arrival delay on the same day and time slot, you are not entitled to any refund.

Weather conditions. Tours and visits are carried out in the sun or rain, not bad weather being a valid reason to cancel the service.